FAQs

Glovendor is a Delaware corporation based in Nashville, TN. Our teams also operate from various US and international locations.

We are able to procure products from any country in the world as long as it is not internationally sanctioned. We have a strong presence in Bangladesh, China, Egypt, India, Pakistan, Vietnam, United States, Eastern Europe, Mexico, and Latin America.

Glovendor is for startups as well as the world's largest brands procuring products in the automotive, construction, consumer goods, fashion, healthcare, packaging, and sporting spaces.

You can click the Free Consultation button and fill out the form and book a friendly meeting so we can learn more about you and your requirements and determine if you are good fit for Glovendor. We are always available to answer any questions.

The process is very simple. We have a friendly meeting with you to determine if we are a good fit for each other. We then send you a proposal and upon your acceptance, we activate your payment plan and onboard you on our systems and communication channels with your personalized supply chain team. From this point, we start providing you with research, vendor options, project plans, product samples and setting up and managing your supply chain with your approvals.

This depends on multiple factors such as the stage you are in, availability of your products and raw materials, if you have technical files, design and engineering modifications, complexity of your supply chain, sourcing country, sample approvals, your collaboration speed, compliance, and more. Depending on all these factors, the process could take days or months.

Our team is proactive in communication and we provide regular updates and tracking information on your communication channels as well as project dashboards.

Our platform is planned for launch in Q1 of 2024. Currently, we collaborate using our project management systems and communication channels.

We take your confidentiality and privacy very seriously. Glovendor will only share the documents, media, and materials you provide with those team members and third-party partners who are directly involved in your order’s processing, and they are also subject to Glovendor’s stringent confidentiality policy. If you prefer signing an NDA with us, we also can provide that option. If we want to use your information or media for promotional purposes, we will first request your permission. Read our privacy policy and confidentiality policy for more information.

Safety is our top priority and we take comprehensive measures to ensure that we keep you safe in every way. This includes payment security, vendor security, fraud protection, data security and more. Read more about our safety measures here.

Our clients are our first priority. Our clients pay us and we work for them. We are on our client's side and our job is to get you with the best possible outcomes, terms, product prices and supply chain arrangements. However, we also have to manage our relationship with the top rated vendors who work with us so we try to accommodate our clients in the best manner, we treat our vendors with respect and do not push them to cater to unreasonable requests.

Yes, we are very selective on who we work with and we mostly onboard vendors who have been verified by the most reputable international agencies for being compliant with labor standards, ethical standards and all other international standards. Additionally, we also conduct random inspections to ensure that all our vendors are compliant with international standards.

Yes, we are flexible to your needs and can create many types of supply chain arrangements with our manufacturing and logistics partners to best help you.

Glovendor provides fulll stack supply chain solutions through our vast network of manufacturers, industrial designers, product engineers, logistic partners, compliance experts and more. If your products lies within our expertise, we offer a 360 degree solution that includes supply chain research, supply chain strategy, product design & development, vendor research, production management, quality control, inventory management, compliance, and logistics.

Experts are specialized professionals in certain industry niches such as product engineers, industrial designers, compliance specialists, quality control engineers, logistics consultants and more. While vendors are partner firms Glovendor works with such as manufacturing units, shipping companies, producers, distributors and suppliers.

Every supply chain and product comes with its intricacies and complexities and that is where the value of niche expert such as a product engineer, industrial designer, compliance specialist with advanced knowledge comes in to play. Industry experts can help you skip the learning curve, avoid costly mistakes, predict issues before they happen and minimize your trial and error. Ultimately, an expert can save you long term costs, time, and resources while keeping you ahead of competition.

The Glovendor finding report is a comprehensive report with a detailed analysis of your supply chain, vendor profiles, expert notes, compliance overview, product cost and timeline estimates, risk mitigation advice, shipping options, and recommended project plan. We provide a finding report before creating your supply chain. Learn more about it on this page:

Glovendor acts as your long-term partner and as a supply chain team you can trust. However, we do get requests for one-time sourcing operations and we decide it on a case by case basis if we can take a one-time project. We charge a custom fee for one-time projects.

The main value of partnering up with Glovendor is that we take care of all the supplier communications and give you a professional agent to act as a liaison between you and the vendor. Vendor communications are not fun and we want to leave this on our team and allow you the free time to focus on other things important to your brand. However, we are very transparent and would provide you with the profile and contact information of our vendors.

Glovendor requires you to communicate through our systems and process ordering and vendor payment links through us. However, if you wish to get direct with our vendors with no Glovendor involvement, we offer an option of an exit fee. Once you pay the exit fee, Glovendor will hand-off the vendor relationship to you and would not require any payments. We will also not be liable from that point onwards with the result of your newly formed business agreement.

There are many benefits of choosing Glovendor as your supply chain partner. It saves you the hassle, time, effort, and money needed in finding the right fit vendor yourself. Additionally, it gives you the freedom to focus on what you do best and lets us and our experts take care of all your supply chain. You end up saving more money going through Glovendor as it reduces your trail and error phase and we are able to maximize your value by negotiating the prices that are in line with your budget while ensuring that your standards and expectations are met. Our plans cost less than hiring your own team any day. Hence, you can have the peace of mind that all your specialized requirements will be fulfilled in a systematic, safe, compliant, and effective manner.

Glovendor takes all the necessary steps to ensure your order expectations are met from samples, approvals, quality control, shipping insurance, trade protection services, and more to mitigate issues before they are. However, if your delivery is still not in line with the approved order specifications, our dispute resolution team will work with the vendor to find the solution that works best for you. If the order goes wrong due to an error on your part or a situation where it is no one's fault, our dispute resolution team will find a solution that satisfies all parties involved.

All the vendors we work with have comprehensive quality control measures in place. However, if you would also like a third party to conduct another quality check, we offer expert services for third party quality checks that are included in our higher tier plans or it can be purchased at an additional cost. Depending on your industry, getting third party quality checks may be advised by Glovendor.

Anyone who goes in a business relationship with Glovendor agrees to our Terms of Service which is very comprehensive. Anything that is unique to your needs like the order details, cancellation policy, refund policy, return policy, payment terms and timelines would be mentioned in the invoice terms and conditions. Depending on the work scope and deal size, Glovendor may sign a Master Services Agreement. Glovendor can help you with any specific contracts you would like to sign with your vendor.

That would depend on the policies agreed between you and your vendor. Each vendor would have their own policy depending on the industry and other factors. Additionally, we have a dedicated dispute resolution team to assist you if you are not satisfied with your delivery.

Yes, you can order samples from almost all of our vendors and we highly recommend doing that to allign your expectations. In most cases, there is a sampling cost associated. Sometimes, our product vendors can provide free samples but you will have to pay shipping charges.

We love helping first time entrepreneurs and using Glovendor is a great option if you are launching a business as you get access to the right tools, support, vendors and experts to do a successful launch while minimizing mistakes and shortening the trail and error phase.

Glovendor works with clients with varying ordering requirements. As long as you qualify for one of our pricing plans, we will able to work with you. However, minimum order quantities are defined by the vendors and our job is to align you with the best fit option and negotiate the most favorable terms for you.

The Glovendor Success Center is a network of top rated service providers in various various functions such as web development, design, legal, accounting, strategy, sales, marketing and more. Since we work with a lot of startups and SMBs who need help in other areas of their business, we created this unique center of vetted experts that our clients can utilize to reach new heights.

Glovendor's main pricing plans are subscription based. Other than subscriptions, Glovendor also charges a nominal service fee on your transactions with our vendors. You may be subject to a one-time onboarding fee depending on the setup work that is required. You will be billed additionally, if you avail add-on services or cross the plan limits. If your deal does not fall in our main pricing plans, we do offer a bespoke pricing option to cater to your unique needs. Glovendor pricing is separate from the charges your vendors will charge you.

Yes, Glovendor is very transparent with its pricing and would provide you with the exact factory prices. Glovendor does not add any markups or take kickbacks from the factories. This is also one of the main benefits of working with Glovendor that we are able to get you better prices leveraging our relationship with the vendors who get regular business through Glovendor. Markups may only come into play on bespoke priced deals based on the nature of our agreement.

If you are not satisfied with Govendor’s services within the first 15 days, you can request a full refund of your onboarding fee and the first month’s subscription. Please keep in mind that if you request a refund in this period, Glovendor will not provide you with the contact information of our vendors.

We decide your pricing based on multiple factors such as complexity, number of products, expected procurement volume, number of supply chain services, and human resources needed. We are able to determine your pricing after our initial meeting and we send it out in a proposal. You can get an idea of our pricing framework by visiting the pricing page on our website.

Yes, both the yearly and monthly plans can be cancelled by providing a 30 day notice as long as our team is not actively working on your project or order. Alternatively, you can also pause your plan if you do not plan to actively work with us for a certain time period. It is highly recommended that you keep your subscription to stay connected with your vendors, get access to post delivery services and industry updates.

No, Glovendor is very transparent about its pricing model. We would not charge any additional fees outside the ones mentioned on your proposal and pricing plan. However, do keep in mind that some of our services have monthly limits and if you cross them or alter the scope, you will be billed for the additional amount. Additionally, we are not liable for any fees charged by third party manufacturing partners, contractors or vendors. You will also be responsible for any applicable taxes in your local jurisdiction and payment processing charges when placing orders.

Yes, we monitor your changing needs and based on that we can upgrade your plan. If the scope of work reduces and you become eligible for a lower tiered plan, you can submit us a downgrade request as well.

We accept a variety of payment methods including debit and credit cards, ACH payments, and wire transfers. We use secure payment links and invoicing through Stripe and Quickbooks for most payments while larger transactions are done through bank transfers.

This would depend on the reasons behind the failure. Glovendor charges its fees for providing an ecosystem of vetted vendors and experts and project managing your supply chain. We do not guarantee your desired outcomes in certain cases especially if you are inventing something new. However, what we do is provide our best efforts and honest advice. If the project fails due to Glovendor's fault, we will take the responsibility and take the appropriate corrective measure. However, if the project does not succeed due to your fault or other externalities, then Glovendor would not be held liable. In all cases, Glovendor will work with you to find the best solution.

We highly appreciate referrals and love giving out rewards. We have a dedicated Partner Program to best serve our JVs and referral partners. You can easily submit referrals using your unique link and track payouts and commissions using a personalized portal.