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This Terms of Service (the “Agreement”) cover the necessary agreement voluntarily entered into by and between Glovendor Corp. (the "Company"), a Delaware, USA Corporation and its partner companies (the “Partner Companies”).
The purpose of this Terms of Service is to provide an outline of the terms and conditions that will govern your business relationship with the Company.
Glovendor Corp. and its Partner Companies may be collectively referred to, as “Glovendor”, “we” or “us” and your business can be collectively referred to as, “Your”, “you”, “your business”, “client” or “user” in this Agreement.
These terms and conditions are also applicable whenever you are using the Glovendor website (www.glovendor.io), Glovendor Slack Workspace (glovendor.slack.com), Glovendor Zoom, and any other Glovendor platforms.
It is mandatory that you agree to the terms and conditions indicated herein, in order to formulate a business relationship with Glovendor Corp. Your continued business with the Company and use of any of our websites and platforms above, is an indication that you voluntarily submit yourself to our Terms of Service.
This Terms of Service shall be construed and governed at all times by the laws of the State of Delaware, U.S.A. applicable to agreements made and wholly performed within the State, without any regard to any conflict of laws provisions or the conflict of laws provisions in any other jurisdiction which will potentially cause the application of any applicable law, other than those in effect in the State of Delaware.
This Agreement shall become effective as soon as you agree to the terms and conditions which are prompted when you create your portal account or as soon as you start working with Glovendor, and shall continue to exist unless you have terminated your relationship with the Company.
The person executing this Agreement must be at least 18 years of age to be in a legally binding contract. Any person below the age of 18 may do so upon submission of a valid parental or legal guardian consent. You will also need to have a valid email address in order to access the Glovendor workspaces.
We may, at our absolute discretion, refuse to enter into a contract with any person or entity. We will reject to form a business relationship with you, if you do not agree to these terms and conditions.
You cannot transfer or assign any rights or obligations you have under this Agreement without prior written consent from us. However, we have the right to make modifications and changes to our terms of service as needed and shall be automatically applicable after you agree to our new terms and conditions.
Glovendor Corp. is committed to doing business in a way that preserves trust and respect for the client, our team, our vendors and any other person or entity involved in this relationship. The following rules must be always adhered to under all circumstances:
You agree to provide all information and materials required by Glovendor and any of its partners accurately and in a timely manner. This includes but are not limited to, information needed to complete registrations, effectively communicate with you, manage security, fulfill tax obligations, comply with local regulations, samples, payment information, order details, shipping information and any other information needed.
Glovendor values good communication with our clients, hence, you can request a meeting with us at any time and the Company will ensure to accommodate the request at our earliest convenience. Meeting links will be sent by Glovendor using the Company’s zoom account.
In order to work with us, all our clients are required to register an account on the Glovendor Platform. All file sharing, requirement gathering, document signing, collaboration and payments will be done through the Glovendor Platform to ensure that everything is organized and secured. Always ensure to keep your information updated on the Glovendor Platform to avoid any delays or issues.
All documents shall be available on the Glovendor Platform. These documents and files include requirements form, mock-ups, order confirmation, shipping information, estimates, invoices, agreements, and any other relevant documents to the business relationship.
All legal notices shall be sent to the email address you have provided us during the registration process. Notice shall be deemed successfully given 24 hours after the email is sent, unless the sending party is notified that the email address is invalid or that the email has not been delivered successfully. Alternatively, we may give you legal notice by mail to your registered mailing address in your portal. In such a case, notice will be deemed given three days after the date of mailing.
Glovendor offers a simple and transparent pricing model which involves a one-time setup fee, a monthly or annual subscription, and a service fee that is charged on every transaction. However, Glovendor may offer you a different plan once we scope out your project.
If your transaction volume is above a certain threshold or your business requirements are not in line with our standard subscription plan, we may offer you a custom pricing plan. This may involve providing you with dedicated resources and a personalized plan.
If you decide to hire an expert on the Glovendor platform for supply chain related services, you will incur an additional project fee or hourly rate charged by the expert. Glovendor's service fees will be applicable on all transactions.
Each vendor may have minimum ordering quantities or deal sizes that would be applicable when placing orders. You can always negotiate with your vendors. Minimum quantities vary by industry, vendor, location and other factors.
It is your sole responsibility to verify the correctness of your order details when placing orders with your vendors and ensure that there are no errors. Glovendor will not be liable for any attributes not covered in the document or your failure to inform us of any changes in a timely manner.
Any errors in the order or changes desired, must be communicated to us at the earliest convenience with the relevant vendor or expert.
All timelines must be agreed directly with the vendor or expert unless Glovendor has a personalized arrangement to manage the timelines on your behalf.
It is your responsibility to provide the correct shipping address (applies to physical deliverables only) before order placement. Should there be a change in the shipping address, please inform your vendors before the shipment is sent. The invoice will include the shipping address and it is your sole responsibility to ensure it is accurate.
Depending on your vendor, you may incur shipping costs. Service-related deliverables would be made through our online channels.
Glovendor highly recommends you to get product samples made before placing bulk orders to mitigate errors and narrow the communication and expectation gaps in each deliverable. Sampling may have a cost associated with it which you would have to pay.
Modifications may be made to an order depending on the stage it is in and if it is possible to make modifications at that stage. Modification/Change policy will differ based on the vendor. Please keep in mind that modifications may increase your costs, result in a change fee or impact the timelines.
Should you have any dispute with us, feel free to email us at support@glovendor.io and we will endeavor to address the dispute in accordance with our terms of service and the terms and conditions mentioned on your invoice. Should you be not satisfied with the result or your dispute has not been resolved, we would choose an independent arbitrator to resolve the dispute in the most cost-effective manner. All arbitration shall be conducted in accordance to the arbitration law enforced in the State of Delaware. The determination of the arbitrator shall immediately be executory. Resort to the regular courts, can only be done after the parties submitted to this compulsory arbitration process.
All claims filed or brought contrary to this Agreement shall be considered improperly filed and a breach of this Agreement. Should you file a claim contrary to the terms of this Agreement or directly to the court without prior submission to the compulsory arbitration process, Glovendor may recover its legal fees and costs including in-house lawyers and paralegals. Kindly note that this recovery of legal fees and costs shall arise whether or not Glovendor has notified you in writing of the improperly filed claim resulting to your failure to promptly withdraw the claim.
You agree that you will not pursue any claims arising under this Agreement on a class or other representative basis and will not seek to coordinate or consolidate any arbitration or action hereunder with any other proceeding. All actions against Glovendor arising from this Agreement, can ONLY be done on your individual capacity.
If any proceeding by or against you is commenced under any provision of any bankruptcy or insolvency law, Glovendor will be entitled to recover all reasonable costs or expenses including reasonable legal fees and costs incurred in connection with the enforcement of this Agreement.
Glovendor’s failure to act with respect to any breach by you or others does not constitute as a waiver of our right to act with respect to subsequent or similar breaches.
Glovendor has dedicated support teams for dispute resolution, onboarding, general customer service and order support. You may request for support at any time using our slack channel, website contact form or simply emailing us at support@glovendor.io and the relevant representative will get to you at the earliest convenience.
All vendors that Glovendor is partnered up with have comprehensive quality control measures in place and are required to submit a detailed quality control report before delivery. Glovendor also offers third party quality control services through our experts at an added cost and you may choose that for added comfort.
Order cancellation policy will differ by vendor. In the event a cancellation can be done, you will only be responsible for any costs that the payment merchant may charge. Glovendor has a dedicated dispute resolution team for assistance.
Return policy will be set by the vendor. Should you wish to return part of your delivery or the full delivery (products only). If you need assistance with returns, Glovendor has a dedicated dispute resolution team for assistance.
Should the Glovendor’s dispute resolution team does not find a valid reason for you to request a return, we have the right to disapprove the same. We value giving our clients the best service and experience so we will work with you for alternative solutions should a situation like this arises.
You are welcome to provide comments, suggestions or other feedback regarding our platforms and services at any time. Although Glovendor will consider the feedback in the formulation of its services and terms, the Company is under no obligation to implement said feedback.
Upon entering a business relationship with Glovendor, you will be assigned a slack channel. Project statuses, updates and communication will still be done through the Glovendor Platform.
Glovendor has partnerships factories, distributors, shippers, agencies, units, freelancers, and small vendors. Depending on your order, you may have different vendors working on them. Glovendor has partnerships factories, agencies, units, freelancers, and small vendors. Depending on your order, you may have different vendors working on them. Glovendor would fully facilitate and handle your order and your Glovender representative would be the main contact person between you and the vendors.
All payments and communication must go through Glovendor approved channels. If you want to form a direct relationship with a vendor at some point and remove Glovendor from the process, you will have to reach out to us to set up an exit agreement which involves a fee, eligibility requirements and a timeline to execute this. As a result thereof, kindly keep in mind that you will lose access to all benefits offered by Glovendor including security features, communication channels, and timeline commitments among others. Thereafter, Glovendor will not be liable from that point onwards with the result of your newly formed business agreement. If Glovendor allows you to form a direct relationship with the vendor from the start, a separate agreement would be signed with a custom fee structure depending on the deal.
Experts are professionals who provide support and consultancy services to your projects. Experts may be required depending on your project. You work directly with Glovendor experts, and all communication and payments are made on the Glovendor Platform. Experts have their own charges, and their services are billed separately. Hiring an expert is optional.
Glovendor will provide you with estimates before proceeding with an order.
Should you have any concerns or would like to further negotiate, you will have the right to decline the estimate and communicate with us your concern to make any changes or simply not proceed with the order. Alternatively, we may also provide the estimate directly with a proposal when applicable.
If sampling is required for your order, you may incur sampling costs which will have to be paid in accordance with the payment terms on the vendor invoice before the sampling order is processed.
You thereby authorize Glovendor to charge your payment method for any deposits and confirmed orders in accordance with our agreed payment terms and schedule. When you activate your payment plan/subscription, Glovendor counts that as your approval and acceptance for the proposal terms and conditions shared with you.
Glovendor Corp. will only accept payments through the Glovendor approved methods or any payment methods specified in the invoice terms and conditions. Approved payment methods include credit cards, debit cards, ACH transfers, Apple pay, PayPal and wire transfers. The Glovendor Platform is integrated with Stripe which is a secure payment gateway and can accept ACH transfers and a variety of credit and debit card options.
Please do not pay anyone impersonating to be from Glovendor as all our transactions are only done as per the payment method mentioned in the invoice terms and conditions.
Glovendor Corp. will not be liable for any unauthorized payments made outside the Glovendor Platform.
Payments must be made in accordance to the payment terms mentioned on your invoice.
Glovendor may offer you a third party financing partner if you need an installment plan or funding but we will not be held liable for any disputes arising from your transaction with the third-party financing company.
Glovendor Corp. charges you a service fee on all transactions. If there are any applicable payment processing charges on your transaction, we will bill that to you or include it in the service fee and you will be solely responsible for these fees and charges.
Glovendor offers subscription plans that are billed either annually or monthly at the client’s option, as a recurring charge until cancellation is made by the client and provide clients with certain benefits. Clients are required to subscribe to the applicable subscription plan to avail our services unless otherwise agreed. You may cancel this membership by providing a 30-day notice, you will not be charged in the next billing cycle. You can not cancel your subscription during an active inquiry or order.
Only applicable to physical products. Depending on the product, quantity, and the deal terms, you may be subject to shipping costs which will be provided to you in your estimates and invoices.
Only applicable to physical products. Glovendor will assist you with the custom clearance process but shall NOT be liable for any costs incurred by U.S. customs for import purposes. All associated fees and costs shall be incurred by the client. Glovendor has a custom bond and applicable permits to import products in the US.
Glovendor may be required by applicable laws to charge clients with indirect taxes such as Sales Tax, VAT or GST, or to withhold taxes depending on your jurisdiction. Any amount that Glovendor will be required to collect will be added to the purchase amount including any other fees payable by the client as required by applicable laws.
In the event that indirect taxes are applicable in your jurisdiction, Glovendor will provide you with the corresponding amount in the estimate. Clients are responsible for paying any direct or indirect taxes, including any GST, VAT, Sales tax, which may apply to them depending on residency, nature of business, location or otherwise, under provisions applicable in their jurisdiction. If you have a tax exemption or are purchasing goods for resale purposes, it is your sole responsibility to submit us with your exemption documentation or resale certificate, so we do not include the sales tax in your invoices. If you fail to submit us with the required resale certifications and exemption documents, we will charge you the applicable sales tax.
Glovendor's refund policy is only applicable to payments made to Glovendor for the services rendered. Glovendor charges are for the time and effort spent on communication, project management, research and supply chain related services. If you do not end up ordering a product or simply do not like it, that would not qualify for a refund. Refund requests are decided on a case by case basis. Usually refunds are given in the following cases; your request was within a cancellation window, Glovendor failed to find a vendor for your project, Glovendor decides to not pursue the project. Any payments made to vendors or experts in the Glovendor ecosystem would be subject to the relevant expert or vendor's refund policy.
All refunds would be made in accordance with the terms and conditions on your invoice, and contract, which may vary. All refund decisions are made at Glovendor's discretion and we have the right to deny or approve a refund request.
Glovendor endeavors to be as transparent as possible when it comes to costing and will set all the pricing expectations before an order is placed. There are no hidden fees, and all the costs would be listed on the estimate approved by you. In the case, there are unexpected charges that we were unaware of, we will have the right to bill you those charges and we would not be held liable.
At Glovendor, we take your confidentiality and privacy very seriously. Kindly take time to read our privacy policy here.
Glovendor will only share the documents, media, and materials you provide with those team members and third-party partners who are directly involved in your order’s processing, and they are also subject to Glovendor’s stringent confidentiality and non-disclosure agreement.
Similarly, you are required to protect confidential information of Glovendor and its partners which includes any information, media, designs, documents, files and processes on the Glovendor Platform or anything shared with you by the Company which is labeled as “confidential”.
Glovendor have implemented a series of checks and precautions to ensure your safety and protect your privacy. This includes using a secure portal to conduct all transactions, collaborate, communicate, sign documents and share files, among others. The Company ensures that our vendors are thoroughly vetted, go through regular inspections and are verified with international databases.
Please note however that once the order is delivered, Glovendor shall not be liable for any spams or frauds that may happen after the order has been completed.
If any terms and conditions of this Agreement is violated, Glovendor will issue you a warning through your registered email and/or to the Glovendor Platform. Depending on the severity of the violation, we may refuse to continue servicing you and/or impose a fine at our sole discretion.
Login credentials should not be shared by users with others. The individual associated with the account will be held responsible for all actions taken by the account, without limitation. If you believe that your account or login credentials been compromised, kindly communicate with us IMMEDIATELY so we can resolve the issue. Any action undertaken using your account prior to you notifying us, is solely your responsibility.
If you come across any breach of the terms and conditions of this Agreement, please report it at support@glovendor.io immediately and inform a team member. You must also inform us immediately should a vendor tries to reach out to you outside the Glovendor Platform or asks for payment.
While we investigate all cases reported to us, we will not however share any investigation results in order to protect individual privacy.
Glovendor Corp. shall not be liable for any special, direct, indirect, punitive, incidental or consequential damages or any damages whatsoever, including but not limited to damages for loss of profits or savings, business interruption, loss of information, whether in contract, negligence, tort, equity or otherwise or any other damages resulting from any of the following:
Glovendor Corp. shall not likewise be liable for or required to pay compensation of any nature whatsoever for any loss arising from the unavailability, inconvenience or failures of the services or systems due to the following reasons:
Glovendor Corp. is the sole owner or lawful licensee of all the rights and interests in the Glovendor Portal and Website. The Glovendor Platform and Site Content embody trade secrets and other intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the Glovendor Platform and website shall remain with Glovendor Corp., our affiliates or licensors. All rights not otherwise claimed under this Terms of Service or by Glovendor Corp. are hereby reserved. Any infringement committed by any user against the intellectual property rights of Glovendor shall be dealt with accordingly with the full force of the law, and such infringer shall be liable for any pecuniary damages incurred by Glovendor such as attorneys’ fees, legal costs, and consequential damages among others.
Glovendor may offer optional insurance, assurance and warranty services through a third party provider which come at an added cost. These services are for added protection against mishaps, damages and other covered situations.
You agree that you would not ask Glovendor to provide you with any product or service that infringes upon any copyright, trademark or intellectual property rights of any person or entity in any jurisdiction. Any intellectual property infringement resulting out of your Order shall be solely borne by you.
Glovendor has the right to use any content related to the production and delivery of any products and services you use for marketing purposes unless it violates your trade secrets and confidentiality. You can specifically request the Company not to use your deliverables for said purpose. We would take your permission before using any content for marketing purposes which has your company branding on it.
Glovendor can research and cater for all approvals, compliance, certification, and licensing requirements for your order if you request us to do so. This can be done by hiring a Glovendor Compliance Expert who will come at an added cost.
The Company will however not be liable for any approvals, compliance, certification, and licensing requirements post-delivery or if the undertaking is related to anything you do such as marketing, reselling etc.
All Glovendor vendors are vetted, regularly inspected and work in line with international ethical and labor standards. This includes equal opportunity, fair wages, fair working conditions, compliance with environmental laws and COVID-19 guidelines. We also carry out regular inspections to ensure standards are maintained and no illegal practice are in place such as child labor and unfair working conditions. Our compliance team thoroughly goes over all local rules and regulations with the jurisdictions involved in the deal to ensure we are fully compliant thereto.
Glovendor may, at our absolute discretion, refuse to register or provide service to any person or entity. The Company also have the right to refuse service to anyone at any time in the event of the following:
This contract supersedes any other agreement between you and Glovendor Corp. If any exception to this Terms of Service is made, those terms will be outlined in your proposal.
If any part of this Agreement is found to be unenforceable by any court or tribunal, that part will be limited to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect.
Our failure to enforce any part of this Agreement does not constitute a waiver of any of our rights to later enforce the same or any other part of this Agreement. Glovendor may assign any of our rights and obligations under this Agreement from time to time without need of your conformance.
You agree that you will not use any robot, spider, scraper or other automated means to access the Glovendor pl or website via any means, including for the avoidance of doubt access to our or application programming interface, for any purpose without our express written consent.
Additionally, you agree that you will not:
You will indemnify us, including our officers, directors, agents, subsidiaries, joint venturers, and employees, against all and any claim or demand, including legal fees and costs, made against us by any third party due to or arising out of your breach of this Agreement, or your infringement of any law or the rights of a third party while using our services. In addition, we thereby allow us to apply any funds in your balance against any liabilities you owe to us, or loss suffered by us because of your non-performance or breach of any of the provisions in this Agreement.
You further agree to indemnify and save Glovendor, our affiliates, directors, officers, and employees harmless, from all losses, damages, claims, liabilities, including legal costs on a full indemnity basis, which may arise whether directly or indirectly, as a result of any claims asserted by any Third Party Rights claimants or other third parties relating to the services and products that Glovendor provided you. Glovendor reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate fully and voluntarily with Glovendor Corp. in asserting any available defenses.
You agree that you will not copy, reproduce, download, republish, sell, distribute or resell any Services or any information, text, images, graphics, video clips, sound, directories, files, databases or listings, etc. that are available on or through the Glovendor Website or Glovendor Platform, and you will not copy, reproduce, download, compile or otherwise use any Site Content for the purposes of operating a business that competes with Glovendor, or otherwise commercially exploiting the Site or Portal Content. Systematic retrieval of Site Content from the Sites to create or compile, directly or indirectly, a collection, compilation, database or directory, whether through robots, spiders, automatic devices or manual processes, without written consent from Glovendor is STRICTLY prohibited. Use of any content or materials on the Glovendor website or Glovendor Platform for any purpose not expressly permitted in this Terms of Service is prohibited. Any consequential damage as a result of such breach shall be solely borne by you.
Glovendor has the right conduct a feasibility review before forming a business relationship with any entity or person. We will only form a business relationship or process certain orders if the client satisfy our feasibility review metrics.
Should we decide not to work with you, then the feasibility decision would be relayed to you before you decide to place an order and form a relationship with us. We relay the feasibility review decision before beginning the sampling process. Glovendor does have the right to delay the decision until after the sampling process for some cases, but it would always be before we take an order to save time and costs for both parties.
Glovendor may retain some of your personal information to satisfy regulatory or internal requirements even after you have discontinued your business relationship with us. You may discontinue the business relationship with Glovendor at any time provided the following conditions are met:
Glovendor may have independent third parties involved in different parts of the process for a variety of purposes such as but not limited to verification and financing service providers. You may not use any trademark, service mark or logo of such independent third parties without prior written consent from such parties. Any infringement thereto, will make you SOLELY liable for any consequential damages to the exclusion of Glovendor.
